Returns - Cancellation Policy
Returns Policy
The Scalarea e-shop features products that have been selected based on quality, authenticity and proper maintenance. All our wines and products are stored in appropriate conditions so that they are delivered to the customer in excellent condition.
However, in the event that a product is damaged or considered defective, you can request a replacement within 3 days of receiving your order.
Defective product return process
To report a problem, please contact us in writing via e-mail, info@scalareaestate.gr, stating your order number and describing the problem you found.
A prerequisite for replacing the product is the return of the product, so that the necessary inspection can be carried out. The replacement will be carried out after the product has been received and evaluated.
Cancel order
Cancellation of an order is only possible if the order has not been shipped.
If the order is still being processed, you can request its cancellation by contacting us in writing via e-mail. In this case, a refund of the amount already paid will be made.
No cancellations or returns are accepted after the order has been received by the customer, except in cases of defective products as mentioned above.
In addition, special or personalized orders (such as special labels, engravings or special order products) cannot be canceled after their production or preparation has been completed.
Refund
Refunds will be made using the same payment method used for the original transaction, where technically possible.
Scalarea makes every effort to process refunds as quickly as possible. Refund processing times may vary depending on the payment method and banking provider, and are typically completed within 1 to 5 business days.